Customers problems, needed to be solved
- Insufficient effectivity of the call center
- Low level of efficiency in interaction between the personnel
Tasks
- To implement a modern system of IP-telephony with call center with the functionality of recording, billing, monitoring and equipped with fax server
- To deploy the system which will meet all modern requirements and standards
- To implement own corporate message-client to improve the promptness of communication in resolving operational issues between employees of any position.
Solution
System based on Cisco Systems solution was deployed
Cisco BE6000 server has been installed. The equipment has the appropriate set of licenses as a terminal core for the processing of the IP-telephony system, its subsystems and systems of unified communication.
Cisco 2911 router with voice bundle as a gateway for processing the flow, coming from the operator, was installed.
The following models of phones were selected:
- For employees - CP-7821-K9=, CP-3905=
- For secretaries and administrative personnel - CP-7962G, CP-7915=, equipped with optional panels for fast dial and CP-7925G-E-K9= cordless phones
- For top management - CP-DX650-K9= with color touch screen
Customer Benefits
- Increase in productivity of the working time of the Company’s top management and ordinary staff
- Reducing the time of decision-making
- Simplification of operational communication and interaction of the Company’s employees
- Significant increase in the effectivity of the call center work
